B2B-APPOINTMENTS WITH POTENTIAL
WE OPEN THE DOORS TO YOUR NEW CUSTOMERS
Before we start making appointments with your new customers, an exact alignement with you how we get in touch with your target group is necessary before. Then we plan our campaign in detail before we start making calls to make qualified appointments.
BEFORE WE START
We know how to quickly break the human firewalls, i.e. the secretaries on the telephone. Once the decision-maker has reached, we arouse exactly the amount of interest in the conversation that is necessary to arrange an appointment. Prior to this, clarification of various parameters is very important to ensure an excellent appointment. This includes using a few questions to set the stage for making an appointment. We also discuss what other information should be obtained to prepare for the appointment. Also of interest are the reasons why an appointment was not wanted.
This information will be documented & provided to our customers as well. In this way, addresses can then be tracked specifically, where a later contact by you or us is again worthwhile. Each campaign is also set up individually in our dialer / CRM system.
You or we can provide qualified addresses with the necessary characteristics for your target group.
Addresses can be rented for use from our address-brokers. In case of multiple use for more than one campaign, a purchase of the addresses is recommended.
The addresses can be also geocoded for telephony.
This is the basis for an efficient and by our system generated tour planning of your customers presence appointments.
But since Covid a change has taken place to video & phone appointments according to our experience, so geo-coded is less wanted.
The quality of the addresses always have a large impact in the success of making appointments of your new customers in telephone acquisition.
TELEMARKETER WITH PASSION ON THE PHONE
Compared to a call center, we rely on cooperation with experienced telemarketers.
They work for us as freelancers in their home offices throughout Germany, independent of our location, and are securely connected to our CRM system (More on this in the Data Security menu).
According to their affinity to industries & education, we plan our team for our customer campaigns. Call centers, on the other hand, usually only work with locally available employees. We are independent of this. For our customers, we use the appropriate colleague in telephone acquisition.
The training on the products is together with our customer at the beginning of a cooperation.
Once our team has started the telephone conversation and reached the decision-maker, we will determine whether an appointment or visit provides added value for you.
For this purpose, we use the potential criteria questions of making an appointment, which we have previously agreed with you together.
If an appointment is now made, we send a confirmation of the appointment-date by e-mail directly after the call is finished. CI-conform and with the company signature of you, our customer.The appointment is also entered into a calendar application.
This mobile calendar can be accessed via any device that is connected to the Internet or has a browser.
We act in the name of our customers at all times.
During the telephony, a telephone number of our customer is displayed for all calls.This creates a commitment for us.
We do the dialogue as if your customers were our customers.
Our team also handle the qualified addresses very carefully. Because addresses cause costs. We do not use a power dialer, as we believe that this would mean that lost of quality.
Our know-how in the making of appointments means that qualitative appointments are made from our team and not non-binding "coffee" appointments.
Compared to a call center even with a lower address consumption.
This way, the making of B2B-appointments by phone works for us as a "door opener" for the successful customer acquisition of your target group.