DATA SECURITY IN B2B TELEPHONE ACQUISITION
We take data protection procedures very seriously. By the way, we have been doing so long before the introduction of the DSGVO.
Let us start with our Elsbeth. She is a very important "colleague".
We use Elsbeth for making of B2B appointments in Germany. "She" manages all calls and the outcomes in a perfect way, as a premium dialer system must do to fulfill highest standards with regard to EU-law. For example, "she" synchronizes the calendars of sales representatives. Or sends reports and all the confirmations of appointments by e-mail. All colleagues are connected to our Elsbeth. The secure handling of data is guaranteed at all times in compliance with the DSGVO.
As you probably mentioned, Elsbeth is not human, "she" is "only" a product of Enghouse AG. For us it is important to ensure a successful B2B telephone acquisition because of Elsbeths many functions like making appointments.
But of course we implement technical and organizational procedures for the purpose of data protection and data security additionally.
We do this to protect the confidentiality, integrity and availability of the information processed on behalf of our clients. These measures include access controls to our headquarter, for example. This include all measures to prevent unauthorised persons from gaining access to the data processing systems etc.
We have successfully implemented further measures to ensure a high standard above law requirements.
We will be pleased to record these points in detail as an annex to our contracts on request. Because we want you to feel secure with us in telephone acquisition.